![]() ![]() With this, customers can easily interact with the brand for their issues. Reducing Cost to CompanyĪs Whatsapp provides conversational solutions to the customer and brands. This type of service helps the customer to check out the product of their choice on the go. With a Whatsapp business account, you can easily market your product or services on WhatsApp, and you can cross-sell or up-sell your products. Improving Revenue with Whatsapp AI Chatbot It also helps customers sit relaxed as they get regular updates from the brand, and no need to put extra effort into checking. Sending Regular Reminders and NotificationsĬhatbots encourage the customer to take the next actions by regularly notifying them of the offers, reminding them where they left (for ex: without being checked out), notifying them with the products they are looking for and many more ways. Thus, it saves the support team’s time and focuses more on further improving the services. Reducing WorkforceĪs per the Business Insider Intelligent report, AI chatbots can save 11 billion $ annually for firms in the banking, retail, healthcare sectors by 2023.Ĭhatbots can handle repetitive FAQs and other basic tasks and leave only the complex issues to the support team. They are more willing to purchase from the same brand and thus improve customer loyalty, satisfaction, and retention. When you’re available to the customer with the right offers, services, answers to their doubts and provide valuable information on what the customer needs from the brand.Ĭustomers interact more with the brand and improve relationships with the customer. You can target a large audience and gain good business in a given period. And the response rate will also be a high and high possibility of opening the message. With a huge number of active users of WhatsApp across the globe, you can easily target the users of your interest. In turn, the support team will be ready with the appropriate solutions and offers to the customer to convert more leads. The collected data helps understand the preferences, interests, behaviour and other aspects of the customer. Whatsapp AI chatbot collects the user information, analyses, segments and uses it to answer the user queries. It will save your customer and support team time. ![]() And notify the same to the respective department to attend to the customer. Not only welcome messages, but you can also automate some of the repetitive and FAQs to the customer. An unwelcome customer may underrate your brand.Īn automated response will help them feel privileged. Most of the time, customer executives won’t welcome the customers. Let’s Focus on the ‘How to leverage whatsapp for your business?’ Automating Customer Services It may be an account statement, credit card outstanding, available limit, and many more. A WhatsApp chatbot generally enables you to automate your sales and marketing support on your WhatsApp business account.įor instance, a WhatsApp AI chatbot for banks will respond to customers by providing details of their requests. Most of us know the term ‘chatbot’- it’s a program that communicates with users with predefined messages(either text or voice).īut when you talk about the Whatsapp chatbot, you can describe it from its application. It made their services more efficient, responsive and available to the customer.īefore knowing further about Whatsapp AI chatbot, those who don’t know about Whatsapp chatbot, let’s first understand it- What is a WhatsApp Chatbot/WhatsApp Bot? With the popularity of WhatsApp AI chatbot, companies started deploying it in their overall business processes. Automation can also improve productivity up to 1.5 %annually at the global level.30% of US customers rate chatbot interactions as “highly effective” handling customer support.More than 60% of US customers opt for an automated self-service, such as a mobile app, or website, to streamline customer service tasks.Over 80% of customer relationships can be handled with little or no human intervention using WhatsApp and AI chatbots.With regard to this- Let’s highlight some stats on customer service automation for businesses. ![]() Along with this, AI-enabled chatbots are now more noticeable in the market prevalent to building a customer experience. With this, businesses are generating 3 million sales, and more than 5 million companies are using WhatsApp business. Whatsapp has 2 billion users globally with 500 million daily active users. In this hyper-digitally connected world, automation has paid the way for individuals and organisations to make their day-to-day tasks easier. Whatsapp AI chatbot power up your business and help you in gaining a competitive customer experience differentiation. ![]()
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